SHIPMENT
- How long does it take to get the finished product?
- How much does it cost to ship an order within the European Union?
- How much does it cost to ship an order to non-EU countries in Europe, Asia, Africa, North and South America?
- Can I check the status of my order?
- What happens if the shipment takes longer than expected?
- What should I do if the shipment does not arrive at my home or business address?
- Which packaging materials are used by YOUTAILOR?
COMPLAINTS / SATISFACTION GUARANTEE
- What happens when a piece of tailoring is defective?
- How does the YOUTAILOR Satisfaction Guarantee work?
- What do I have to do to benefit from the YOUTAILOR Satisfaction Guarantee?
- Where do I have to send the defective product(s) in order to benefit from the YOUTAILOR Satisfaction Guarantee?
- What happens if the quality of the shipped product(s) is defective?
- What happens if I want my money back?
- What happens if I get another product than that ordered by me?
FABRICS
- What choice of fabric quality for shirts and blouses is offered by YOUTAILOR?
- What are the price categories for YOUTAILOR shirt and blouse fabrics?
- Where does YOUTAILOR get its shirt and blouse fabrics?
- Which properties does YOUTAILOR insist on in its shirt and blouse fabrics?
- In what way are YOUTAILOR shirt and blouse fabrics distinct from those of its competitors?
- Which fabrics and materials are used for YOUTAILOR ties and cuff links?
ORDER PROCESS
- Which products does YOUTAILOR offer on its web site www.youtailor.net?
- How can I order YOUTAILOR products?
- How do I take my measurements?
- Which price categories do you offer for YOUTAILOR made-to-measure shirts and blouses?
- What is the price of accessories such as ties and cuff links?
- How can I pay for products offered on www.youtailor.net?
PAYMENT METHODS
CARE
PARTNER PROGRAMMES
SECURITY AND TRUST
SHIPMENT
- How long does it take to get the finished product?
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It takes about three to five weeks on average for you to receive the finished product. We make every effort to deliver as quickly as possible, but it may take longer at times, e.g. when a fabric is temporarily unavailable. You will be informed of any delay by e-mail.
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How much does it cost to ship an order within the European Union?
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Shipment of any one order to an address within the European Union is subject to a one-off charge of £ 7.95, regardless of whether your order comprises one or 50 items. For a limited time only, shipping is free at a minimum order value of GBP 100.
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How much does it cost to ship an order to non-EU countries in Europe, Asia, Africa, North and South America?
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Shipment of any one order to an address outside the European Union is subject to a one-off charge of £ 19.90, regardless of whether your order comprises one or 50 items.
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Can I check the status of my order?
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You are waiting for a product that has already been set to “Shipped” status and which has not yet arrived: Please send an e-mail to our customer service at customers@youtailor.net.
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What happens if the shipment takes longer than expected?
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You are waiting for a product that has already achieved “Shipped” status and which has not yet arrived: please send an e-mail to our customer service. customers@youtailor.net.
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What should I do if the shipment does not arrive at my home or business address?
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Please send an e-mail to our customer service at customers@youtailor.net.
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Which packaging materials are used by YOUTAILOR?
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For its packaging YOUTAILOR uses only recycled materials that are produced in accordance with the international fair trade principles.
COMPLAINTS / SATISFACTION GUARANTEE
- What happens when a piece of tailoring is defective?
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If the quality was faulty or if you found some defect in our product(s) we would kindly ask you to send us an e-mail to customers@youtailor.net, detailing the type of defect and if possible including a photo of the defective product. We will contact you promptly and resolve the problem to your satisfaction.
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How does the YOUTAILOR Satisfaction Guarantee work?
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We are offering you the YOUTAILOR Satisfaction Guarantee, which means that we will reprocess your first outfit order one extra time free of charge if the product does not fit you. Your only responsibility is to visit a tailor in your neighbourhood and have her/him double-check the measurements and define any changes that need to be made.
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What do I have to do to benefit from the YOUTAILOR Satisfaction Guarantee?
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Please visit a tailor in your neighbourhood and have her/him double-check the measurements and identify the changes that need to be made. For this purpose please log in to your account and click on the "Satisfaction Guarantee" symbol. There you will find the end measurements of the current order. Please print these and present them to the tailor of your choice. Let her/him define the changes that need to be made in order for the item(s) to fit you properly. Please type in the changes online in your profile under "Satisfaction Guarantee" and we will reprocess the order free of charge using the revised measurements, double-checked by the tailor of your choice.
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Where do I have to send the defective product(s) in order to benefit from the YOUTAILOR Satisfaction Guarantee?
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Please send the defective product to this address:
YOUTAILOR Headquarters
Dept.: Satisfaction Guarantee
BFB Handels GmbH
Ritterstrasse 11
D-10969 Berlin
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What happens if the quality of the shipped product(s) is defective?
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If the quality was faulty or if you found some defect in the item(s) of tailoring we would kindly ask you to send us an e-mail to customers@youtailor.net, detailing the type of defect and if possible including a photo of the defective product. We will contact you promptly and resolve the problem to your satisfaction.
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What happens if I want my money back?
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YOUTAILOR does not make any cash refunds. Please contact our customer service at customers@youtailor.net and we will do our best to arrive at a mutually satisfactory solution.
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What happens if I get another product than that ordered by me?
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Please contact our customer service at customers@youtailor.net.
FABRICS
- What choice of fabric quality for shirts and blouses is offered by YOUTAILOR?
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YOUTAILOR offers only cotton fabrics. For its standard fabrics and seasonal fabrics, YOUTAILOR offers fine single yarn fabrics that are easy to iron. YOUTAILOR premium fabrics are made from Egyptian cotton, high-end two-ply fabrics which are similarly easy to iron.
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What are the price categories for YOUTAILOR shirt and blouse fabrics?
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YOUTAILOR offers standard fabrics from £ 39 per shirt or blouse, premium fabrics from £ 49 per shirt or blouse, and exclusive fabrics from £ 69 per shirt or blouse.
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Where does YOUTAILOR get its shirt and blouse fabrics?
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YOUTAILOR buys select cotton fabrics from fabric makers in all parts of the world. Our preference is for collections by Italian manufacturers, especially for seasonal collections and the premium fabric category.
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Which properties does YOUTAILOR insist on in its shirt and blouse fabrics?
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The fabrics must have been made in an environmentally friendly manner and finished for easy ironing. All fabrics must offer superior wear comfort. Shirt and blouse fabrics must retain their colouring even after several washing cycles and may not bleed. Fabric manufacturers must comply with the international fair trade principles and must not use child labour.
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In what way are YOUTAILOR shirt and blouse fabrics distinct from those of its competitors?
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YOUTAILOR offers a large range of cotton fabrics all of which are made in an environmentally friendly manner and finished for easy ironing. Our fabrics offer superior wear comfort and do not fade. YOUTAILOR checks that the manufacturers of its fabrics operate in line with international fair trade principles and do not use child labour.
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Which fabrics and materials are used for YOUTAILOR ties and cuff links?
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The ties in the YOUTAILOR collection are all made from pure Chinese silk; the cuff links are of brass and are finished with crystals or semi-precious stones.
ORDER PROCESS
- Which products does YOUTAILOR offer on its web site www.youtailor.net?
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Currently, YOUTAILOR offers shirts and blouses for men and women, all made to measure, together with accessories such as ties and cuff links. YOUTAILOR continually extends its range. Please subscribe to our newsletter to get the latest updates on new YOUTAILOR items.
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How can I order YOUTAILOR products?
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Go to our homepage www.youtailor.net and click on the link “Design your shirt now” if you want to design a shirt from our Designer, or click on the link “Design your blouse now” if you want to design a blouse from our Designer. For finished items click on “Ties” or “Cuff links” on the top menu bar.
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How do I take my measurements?
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The last section of our online Designer includes detailed instructions on taking measurements. Alternatively, you can download the brochure on “How to take your measurements”.
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Which price categories do you offer for YOUTAILOR made-to-measure shirts and blouses?
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YOUTAILOR offers standard fabrics from £ 39 per shirt or blouse, premium fabrics from £ 49 per shirt or blouse, and exclusive fabrics from £ 69 per shirt or blouse.
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What is the price of accessories such as ties and cuff links?
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Ties cost £ 19.90 per piece; cuff links cost £ 4.90 or £ 19.90 for a pair.
PAYMENT METHODS
- Which payment methods does YOUTAILOR accept?
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YOUTAILOR accepts the following payment methods:
- Credit card or debit card (Visa, Mastercard, AMEX, JCB, Diners, Maestro, Solo Card, Visa Debit, Visa Electron)
- DIRECTebanking
- PayPal
- Bank transfer
- Gift vouchers
- Payment via credit card or debit card
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You may use the following credit cards or debit cards to pay your order at YOUTAILOR:
Visa, Mastercard, American Express, Diners und JCB, Maestro, Solo Card, Visa Debit, Visa Electron.
If you use a credit card to pay your order the order total will be directly debited to your credit card.
We would like to inform you that you may require a PIN or a password to pay with a Master or a Visa card. Your online purchases are secure if you use the „MasterCard SecureCode“ or „Verified by Visa“ option, since you have to enter a PIN or a password using this payment method. Please, contact your bank if you need your PIN or password.
- Payment via DIRECTebanking
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The payment via DIRECTebanking provides a high security standard for online banking. After you have finished your order the bank transfer is executed from your online bank account. The payment procedure is simple, safe and fast. More information is available at www.directebanking.com.
- Payment via PayPal
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PayPal is an online payment service that allows secure, simple and fast payment. Your account data are saved under the profile of your personal PayPal account. The registration is solely with PayPal. Once the payment of the order is cleared PayPal transmits the confirmation to us promptly, and thus guarantees a fast execution of the order.
More information is available at www.paypal.co.uk. - Payment via bank transfer
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If you wish to pay the order in advance please send the invoice total to the following account via bank transfer after you have finished your order:
Use the following bank details for bank transfers from Great Britain:
Accout holder: BFB Handels GmbH
Bank name: Dresdner Bank
Account number: 0437044200
Bank code: 68080030
BIC/Swift-Code: DRESDEFF680
IBAN: 29680800300437044200
Reason of transfer: Invoice No.
Your order will be executed subsequently to the successful bank transfer of the order value to our bank account.
You will receive our bank details by e-mail after you have finished your order. - Payment with a gift voucher
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Gift vouchers and any other voucher code can be redeemed in the shopping cart. Click on "Use Coupon“ at the end of the listed order and enter the voucher code into the appropriate field.
USER ACCOUNT
- How can I register as a user with YOUTAILOR?
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This is quite simple. Go to the top of our homepage and click “Register” in the relevant log-in field. Then follow the instructions provided.
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How can I manage my user account?
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Once you have registered as a user with www.youtailor.net you can manage your account in our secure user area at “My account”. You can add several measurements profiles (if you should want to order different cutting styles), define your fabric design preferences or edit any general information in your user account.
CARE
- What is the temperature for washing my YOUTAILOR shirts and blouses?
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We recommend that you wash the shirts and blouses at no more than 30-40°C. If you send your laundry to the cleaners, we must emphasise that we accept no liability for any damage to the products due to improper cleaning.
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What setting do I use to iron the YOUTAILOR shirts and blouses?
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Please use the setting for cotton.
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How do I clean YOUTAILOR ties?
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We recommend a dry cleaner’s shop.
PARTNER PROGRAMMES
- Is there any money in becoming a business partner of YOUTAILOR?
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Yes, it’s very simple and does not need any investment capital. We offer our partners a range of commission models and partner programmes. If you are interested please e-mail us your contact data to marketing@youtailor.net or use the contact form on our web site.
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Is there any money for website operators in positioning YOUTAILOR links and banners?
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Yes, we offer our partners a range of commission models and partner programmes. If you are interested please e-mail us your contact data to marketing@youtailor.net or use the contact form on our web site.
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Can I register as an alteration tailor with YOUTAILOR?
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Yes, please contact us through the contact form on our web site or send us an e-mail to marketing@youtailor.net.
SECURITY AND TRUST
- Can I trust YOUTAILOR?
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Yes, you can put your full trust in us and we can tell you why: Once you order a product from YOUTAILOR you enjoy the 100% reliable money-back guarantee of Trusted Shops, the world’s best known internet security system. For more information on Trusted Shops please see www.trustedshops.com.
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Will YOUTAILOR disclose my personal data?
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No, we are obliged under law not to use any personal data except for internal purposes. Therefore, your data is absolutely safe with us and we never pass on any information to a third party.
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Is it safe to pay to YOUTAILOR?
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Yes, because of the guarantee offered by Moneybookers and PayPal, the two most well-known and safest internet payment systems in the world. For more information please see www.moneybookers.com and www.paypal.com.
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What are the working conditions in YOUTAILOR production shops?
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YOUTAILOR fully and absolutely complies with the international fair trade principles and guarantees that no child labour is used to produce our goods. YOUTAILOR also strictly monitors all its suppliers for their adherence to these principles and runs regular inspections on them to ensure their compliance.
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Does YOUTAILOR respect the environment?
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Yes, in all fields touched upon – from fabric manufacturing to the type of packaging used.
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